Degraded performance for User Registration API

Incident Report for Infura

Resolved

This incident has been resolved.

Posted May 27, 2024 - 19:25 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 27, 2024 - 19:19 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted May 27, 2024 - 19:19 UTC

Investigating

We have observed degraded performance on some User Registration API endpoints, The problems are affecting registering for a new Infura account and for resetting a forgotten password. We are currently investigating to pinpoint a root cause and remediate.

Posted May 27, 2024 - 01:16 UTC

This incident affected: Infura Website (User registration).