Degraded performance for Polygon Mainnet API

Incident Report for Infura

Resolved

This incident has been resolved.
Posted Feb 17, 2023 - 08:57 UTC

Update

We are continuing to monitor for any further issues.
Posted Feb 17, 2023 - 08:56 UTC

Update

Our Archival subsystem is back online, but we are ramping up capacity slowly as systems continue to scale and fully recover. Users will be able to submit archival requests, but may encounter higher latency than normal.
Posted Feb 16, 2023 - 22:16 UTC

Update

At this time only methods requiring access to archive data are affected by this incident. A fix for this issue is being deployed and we are continuing to monitor the situation.
Posted Feb 16, 2023 - 08:53 UTC

Update

At this time only methods requiring access to archive data are affected by this incident. A fix for this issue is being deployed and we are continuing to monitor the situation.
Posted Feb 15, 2023 - 16:04 UTC

Update

At this time only methods requiring access to archive data are affected by this incident. A fix for this issue is being deployed and we are continuing to monitor the situation.
Posted Feb 15, 2023 - 11:01 UTC

Update

We are continuing to monitor for any further issues.
Posted Feb 15, 2023 - 08:24 UTC

Update

We are continuing to monitor for any further issues.
Posted Feb 14, 2023 - 08:09 UTC

Update

At this time only methods requiring access to archive data are affected by this incident. A fix for this issue is being deployed and we are continuing to monitor the situation.
Posted Feb 14, 2023 - 00:07 UTC

Update

We are continuing to monitor for any further issues.
Posted Feb 13, 2023 - 16:47 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 13, 2023 - 12:58 UTC

Update

We are continuing to work on a fix for this issue.
Posted Feb 13, 2023 - 12:57 UTC

Update

We are continuing to work on a fix for this issue.
Posted Feb 13, 2023 - 12:14 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 13, 2023 - 12:11 UTC

Investigating

We have observed degraded performance on some Polygon Mainnet API endpoints, manifesting as elevated response times for a portion of users accessing the listed components. We are currently investigating to pinpoint a root cause and remediate.
Posted Feb 13, 2023 - 11:50 UTC
This incident affected: Infura Polygon APIs (Polygon Mainnet HTTPS JSON-RPC API).